Privacy Policy

Verity Connections (“we,” “us,” “our”) respects your privacy and is committed to protecting your personally identifiable information (“PII”). This Privacy Policy describes how we collect, use, store, and disclose information when you visit our website, interact with our services, or participate in our messaging programs, including the Verity Connections Messaging Program.

We are committed to handling your information securely, transparently, and in compliance with applicable laws.

1. Information We Collect

We may collect information that you voluntarily provide, including:

  • Name

  • Email address

  • Mailing address

  • Phone number (including mobile numbers used for SMS or calls)

  • Other information entered on our website forms

Your mobile number is collected specifically when you opt in to receive SMS communications. Phone numbers may also be used for account-related notifications or customer service communications.

We also collect technical information automatically, such as IP address, browser type, device information, and website usage data to improve our services.

2. How We Use Your Information

We use your information for the following purposes:

Communication and Messaging:

  • Sending SMS messages via the Verity Connections Messaging Program, including:

    • Appointment reminders and confirmations

    • Account updates and service notifications

    • Marketing messages, promotions, and special offers

  • Sending emails related to transactions, promotions, service updates, or customer support

  • Contacting you via phone calls, including automated or prerecorded calls, for service notifications, reminders, or marketing, consistent with your consent

Service Delivery and Support:

  • Responding to inquiries and providing customer support

  • Administering your account and processing transactions

Improving Services:

  • Enhancing website and service functionality

  • Personalizing content and offerings

Other Uses:

  • Fulfilling requests and sending related communications

All communications are sent only to users who have provided consent via our opt-in forms.

3. SMS, Email, and Phone Consent

By providing your contact information and checking the consent boxes on our web forms, you expressly consent to:

  • Receiving SMS messages, including automated messages, from Verity Connections

  • Receiving email communications

  • Receiving phone calls, including automated calls

Message & Data Rates: Standard messaging and data rates may apply per your mobile carrier.

Types of Messages: Messages may include appointment notifications, confirmations, account updates, promotions, and special offers, consistent with your consent.

4. Opt-Out and Help Instructions

You may opt out of receiving communications at any time:

  • SMS: Reply STOP to any message. After opting out, we may send a final confirmation message.

  • Email: Use the unsubscribe link included in each email message.

  • Phone Calls: Contact us at tylerbrown@verityconnections.com to opt out of phone communications.

For assistance regarding any communication, reply HELP to an SMS or contact us via email.

5. No Sharing of Mobile or Contact Information for Marketing

We do not sell, trade, or share your mobile number, email, or consent status with third parties for marketing purposes.

We may share your information with trusted service providers who help us operate our website, messaging systems, or customer support, provided they agree to keep your information confidential and use it only as necessary to perform services on our behalf.

6. Security of Your Information

We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, or misuse, including:

  • SSL encryption for data transmission

  • Secure storage systems with limited access

  • Malware scanning and other cybersecurity measures

7. Cookies and Tracking

We use cookies, pixels, and similar technologies to:

  • Remember user preferences and shopping cart contents

  • Analyze site usage and improve services

  • Deliver targeted advertising (e.g., Google Ads)

You may disable cookies through your browser settings, though some features may not function properly without them.

8. Legal Compliance

We comply with applicable laws, including:

  • COPPA (Children’s Online Privacy Protection Act) – We do not knowingly collect information from children under 13

  • CAN-SPAM Act – For email communications

  • Applicable regulations governing SMS and phone marketing

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes take effect upon posting to our website. We encourage users to review this page regularly.

10. Contact Us

For questions about this Privacy Policy or our practices, please contact us:

Email: tylerbrown@verityconnections.com
Website: https://verityconnections.com